Better technology, fit for business
Learn to work smarter and achieve more with better business technology solutions
Eliminate the complications of a traditional business. Be anywhere at anytime, and always stay running. Business never has to stop - wherever you go, your Office goes with you.
Keep your team connected and relish the results. Our simple and trusted Telephony, Mobility, IT and Telematics solutions can help manage multiple offices and a business of any size.
Our dedicated care team can help make a real difference. We get to know your business and the people within it because we really care.
Our technology Solutions
With a wealth of knowledge and over 20 years of experience, we are recognised as technology experts.
Our products and services
Hosted and Cloud VOIP
VoIP Cloud-based Hosted Office Telephone System for small to medium-sized businesses.
Horizon, LG, Mitel, Panasonic (call recording + call management). LG iPECS UCP (Models: 100, 600, 2400). LG eMG80. Mitel MiVoice Office (250, 400). Panasonic KX TDE (100, 200, 600) IP PBX. Akixi (call management only).
Horizon: easy-to-use web interface, with Gamma’s network. Fixed and mobile telephony capabilities via an easy-to-use web portal. Offers business focused features - focus on control and administration through the web. You can manage and configure the system, as per your company’s needs. Choice of Cisco and Polycom handsets. Based on Broadsoft controller platform. Call recording, auto attendant, CLI caller line identity flexibility, home worker, one-number-anywhere, hot desking, remote office, voicemail to email, call notified by email, call barring, mobile softphone, desktop client with presence and instant messaging, click-to-dial, CRM integration, call queuing, abandoned call recovery, receptionist console. Polycom VVX, Cisco SPA, Yealink (DECT over WIFI).
Call Management & Call Recording
Manage and monitor calls from the comfort of your desk.
Optimise staff performance: voice recording provides a valuable tool that can be used to support crucial decisions on recruitment and training. It enables you to continuously manage, monitor and improve the service provided by staff.
Resolve disputes efficiently: you can find and replay calls quickly and easily, offering you fast access to the information needed to back up front-line staff. This provides agents with greater confidence and support and can help resolve disputes over the accuracy of verbal advice and mediate when customers or staff make a complaint.
Improve compliance: helps you meet legislative requirements such as Financial Services Authority (FSA) regulations, and protect against liability posed by lost, misinterpreted voice communications or fraudulent claims.
Improve information sharing: immediate interdepartmental sharing of records, real-time monitoring and surveillance from any PC on the network including securely from a remote location. Global voice recording: enables you to record and store all inbound and outbound calls.
Smart logging: enables you to selectively record calls using specific criteria, such as every nth call. Smart logging also records the port number, date, time and call duration.
Recording on demand: enables you to choose to record a specific conversation at any time during the course of a call.
Quality monitoring: enables you to schedule and sample calls taken by your agents to evaluate their performance, skills, and knowledge when interacting with customers.
Microsoft Office 365
Business-class email hosting with 50 GB mailboxes. Custom email domain addresses (name@your¬company.com). Fully installed Desktop and Web version of Office 2016: Outlook, Word, Excel, PowerPoint, and Access – for Small Business, Enterprise, Education, IT, Government, and Non-profit.
Includes: Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 ProPlus, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5. Explore Microsoft Bookings, Microsoft StaffHub, Microsoft Teams, Microsoft Planner, OneDrive for Business, Project, SharePoint, Skype for Business, Visio, Exchange, Yammer. Available for your PC or Mac - One license covers 5 phones, 5 tablets, & 5 PCs or Macs per user. File sharing and 1 TB OneDrive for Business cloud storage per user. Maximum of 300 users. Microsoft Teams, a chat-based workspace that integrates all the people, content, and tools your team needs to be more engaged and effective. Skype for Business: Host unlimited online and video conferencing meetings with up to 250 people. Rights management, data loss prevention, and encryption. Hosted voicemail support. PSTN conferencing to dial in to Skype meetings from anywhere. Cloud-based call management with option to add PSTN calling. Advanced analytics with Power BI Pro and Microsoft MyAnalytics. Advanced eDiscovery with predictive coding and text analytics. Advanced Data Governance. Advanced security with threat protection and customer lockbox. Microsoft StaffHub – helps frontline workers manage their work day – schedule management, information sharing, and the ability to connect to other work-related apps and resources. Active Directory integration to easily manage user credentials and permissions. World-class data security. 99.9% uptime financially backed guarantee
Maxoptra Distribution, Maxoptra Service Management.
Dynamic scheduling, Automated planning, drag-and-drop manual planning, real-time adjustments, ETA Prediction, Plan-fact analysis module, Vehicle tracking integration, Android app with rich functionality, real-time job or delivery status, multi-drop delivery tool, Planned vs. actual.
Provide live ETA updates to your customers via text or email.
Mobile Device Management
Provisioning, configuring, controlling all mobile devices. Support including real-time, over the air diagnostic, and fixing of issues. Data synchronisation and control of files and processes. Security – including lockdown of company devices, remote lock, wipe and backup of devices, restrict applications and features, user authentication for private access to company, location based alerts and actions, proactive alerts, full reporting, device compliance with company policies, management dashboard, real-time device location, live device tracking, tracking past device movement, locating lost or stolen devices.
EE, Vodafone, O2, Three, Gamma Mobile, Apple iPhone and Samsung Galaxy.
Dashboard Reports, Pre- and post- information, driving performance statistics feedback/advice, Real-time feedback and advice on Driver’s TomTom Pro, OptiDrive 360 Dashboard and Reports in WEBFLEET, Reports on speeding, harsh braking, idling, fuel consumption, coasting, gear shifting, constant speed, green speed, eco and safe driving, advice on gear shifting, anticipating traffic flow, OptiDrive 360 Performance status, Driver individual scores, Trend analysis (Daily, weekly, monthly trends).
Call Centre Reporting & Wallboards
Display real-time call statistics in large tiles, where each statistic can offer a specifically configured alarm.
Wallboard shows business related activities that help to motivate your team (can be customised to suit your company’s specific needs).
Send new job order details to driver’s TomTom Pro devices.
Real-time status updates and fully automated reporting, dynamic dispatching, assign jobs to driver with shorted estimated arrival time, ETA times delivered directly to the office, direct communication between drivers and the office, Send text and order messages to each driver’s device with order type, full address and any special instructions. Send pre-set status messages and alerts.
Cloud-hosted computing platform. Virtual Machines, Web Applications, Mobile Backends, Build Infrastructure. Transparency, Compliance, FedRAMP, SOC 1, SOC 2, Digital marketing, E-commerce, Internet of Things, LOB applications, SharePoint on Azure, SAP on Azure, Dynamics on Azure, DevOps, Development and test, Business intelligence, Data warehouse, Big data and analytics, Business SaaS apps, Cloud migration, Hybrid integration, Backup and archive, Disaster recovery, Microservice applications, High performance computing, Blockchain, Digital media, VPN Gateway, Traffic Manager, ExpressRoute, Virtual Network, Queue Storage, Blob Storage, File storage, Disk storage, Data lake storage, StorSimple, Backup, Site recovery, SQP Database, SQL Data Warehouse, SQL Server Stretch Database, Data Catalog, Data Factory, API Management, Logic Apps, Service Bus, Security Centre, Machine Learning, Azure Active Directory, IoT Hub.
CAT -5/6 Cabling and Infrastructure
Data and voice cabling, office relocations and expansions. Move, add to, or change the existing infrastructure. Cabling project design service. Cabling audits. Fibre optic data cabling.
DECT WiFi Solutions
Yealink – Business HD IP DECT Phone - W52P
Exceptional HD sound, full freedom of movement, lifelike voice communications, multi-tasking convenience, intercom transfer, call forwarding, three-way conferencing, high-quality colour display with intuitive user interface, 100 hours average standby time, Up to 4 simultaneous external calls, energy-saving eco system, full duplex speaker phone, multi-advisory tones, paging, intercom, auto answer, call waiting, anonymous call rejection, local phonebook, music on hold, BroadSoft feature key, synchronisation, handset upgrade over the air, 300m outdoor range.
Full Microsoft Office 365 applications suite. Mobile Word, Mobile Excel, Mobile PowerPoint.
Compatible with IOS, Android, and Microsoft operating systems. 1 Terabyte cloud storage. Skype for Business, unlimited online video conference meetings. Office on phones. Business class email, calendar and notes. SharePoint, OneNote. Full integration with office phone system or Cloud PBX.
Multi-Network Sim Cards
Provide your staff with the ability to roam and use multiple networks, calls, and data. Devices automatically switch to strongest network in area.
On-hold messages, out-of-hours messages, call menu options, welcome messages.
Simple and cost-effective backup service.
Significant cost savings, shorter recovery times, up to 99 years of retention. Highly secure backup data – with 99.9% service availability, gives you operational peace of mind, and is efficient over your network. Built-in features include compression, encryption, longer retention, and bandwidth throttling - all help boost IT efficiency.
Sign On Glass
Electronic proof of delivery, asset tracking, field-based staff have access to real-time customer data, signature capture, photographic evidence of delivery, instantly print or email delivery notes, track items in real-time, live delivery data, back office integration, customer ETA notification via text and email, Customisable forms, Central management console, Automatic vehicle checklist, Customisable jobflow, Over the air updates.
Time and Mileage Management
WEBFLEET logbook, HMRC compliance, accurate real-time record of working hours, Payroll and billing system integration, track working hours of individuals and groups traveling in cars, truck and vans, Register work status/breaks/hometime, Visual graph.
Tracking and Telemetry
TomTom Telematics, TomTom WEBFLEET, TomTom Pro 8275, TomTom Pro 8275 Truck, TomTom LINK 410, TomTom LINK 510, TomTom Pro 7350, TomTom Pro 7350 Truck, TomTom Pro 2020, TomTom LINK 201, TomTom LINK 105.
WEBFLEET.Connect. LINK.Connect. PRO.Connect. TomTom WEBFLEET Mobile. Tachograph Manager. Private Business Mileage Registration. TomTom OptiDrive 360. Active Driver Feedback. TomTom Traffic. Other features: Rear-view camera, Barcode scanning, Digital signature capture, Driver ID, Digital workflow, Truck specific navigation, Dynamic scheduling.
Protect Your Fleet and Manage Insurance Risk with Our Vehicle CCTV Solutions. Customisable Solutions. Up To 1TB Hard Drive. All Cameras GPS Enabled.
Unmatched mobility. High security, high speed.
Guest WIFI, location based analytics, and usage based data, Control BYOD
Network capacity control, outdoor WIFI, point-to-point link, wireless MESH solution, bandwidth management, individual device management, blacklist and whitelist, application control.
Why choose Communicate Better?
We create success stories. As an award-winning market leader, Communicate Better keeps clients up to speed with cutting edge technology, providing the best cost-effective solutions for growing businesses. At the heart of what we do, comes building lifelong relationships with our customers.
4.6/5 from Feefo Reviews
4.9/5 from Google Reviews
Featured Case Study
LOST INK was born in March 2014 in West London, when a group of entrepreneurs decided to create a new fashion story – a story that brings together the high street and the boutique. Communicate Better helped simplify the day-to-day running of their business.
Watch our video below to find out how:
5 Things the World Cup Can Teach Us About Business
Jul 10, 2018
Just like England's young squad, there's lots to learn from this year's World Cup offering.Read More →
Communicate Better acquires Vision Communications | https://t.co/1FQiKYtBPY https://t.co/4iKOGQHT3e via @businessdesk_nw
Jul 20, 2018 via Twitter Web Client
RT @Commsdealer: Communicate Better bags Vision Communications https://t.co/KN6SnHTwYu
Jul 20, 2018 via Twitter Web Client
More Case Studies
Rothwell Plumbing Services
Rothwell Plumbing Services is recognised as one of the UK’s leading plumbing, heating, electrical, and renewable energy providers. Over 20 years of rich history places them ahead of the competition, yet they turned to Communicate Better to gain a further competitive edge.