Cloud-Based Call Management & Analytics
Introduce Akixi historical and real-time call statistics, dials, alarms, charts and wallboards to your business.
✓ Anytime, anywhere access
✓ Flexible and highly scalable
✓ Quick & easy setup
✓ No additional hardware or software required
Akixi Lite is the perfect introductory call logging software for businesses, offering historic call reporting service without the need for real-time statistics.
• See the journey of any historic call from beginning to end
• Report on trend analysis by intervals
• Optimise strategic business planning and decision making
• Identify areas for improvement with metrics such as time per call, abandoned calls and number of calls
Akixi 1000 includes real-time call analytics for greater insight into your call operations and helping you manage your telephone resources and usage more effectively.
• Create a massive motivator for your teams with wallboard reports
• Maximise revenue with the unreturned lost calls report
• Monitor and quantify the success of teams
• See the monetary value of calls waiting in the queue
• Illustrate your reports with chart view
Akixi 2000 provides businesses with an advanced analytics solution with the addition of call centre agent reporting, group reporting & account/disposition codes.
• Segment and analyse calls with group reporting and account/deposition codes
• Gain invaluable insights on business KPIs
• Improve the quality and consistency of the customer experience you provide
• Optimise your workforce and increase productivity
• Identify performance issues and areas for improvement
• See which employees are performing above or below required standards
Akixi 3000 is an omnichannel analytics product providing flexible reporting for calls and email groups, making call management easier than ever before.
• Report on multiple channels of communication
• View how teams and individuals handle communications within the business
• Receive group contact notifications with the Omnichannel Panel Windows application
• Bring multiple channels of communication into a single view
• Organise agents into groups by specialist area or communication channel
• Ensure enquiries are managed efficiently and effectively by the most appropriate agent
Akixi Mobile App
available on Android and iOS
Access real-time wallboards, reports and agent activity from your mobile device, anytime, anywhere.
Want to find out more?
Speak to an expert today and find out how to get started.