Make the impossible, possible
Telephony Solutions by Communicate Better
Transform your business
Our award-winning solutions are designed for the new world of work, enabling you to improve how your business communicates, as well as how your workforce operates. Business never has to stop, and keeping quality control becomes an easy task – we make that happen.
Easily manage the day to day running of your communications through fully configurable admin and user access that enables you to tailor the interface to meet your needs.
Monitor calls directly from the comfort of your desk. Improve customer service with features such as Call Control, Click to Dial, and dynamic call reporting. Not only that, achieve quality control with the ability to record, archive, search and play calls - giving you a better picture of performance levels.
Be in full control
We place control at your fingertips, whilst undertaking all the hard work for you. This way, you can focus on the real task at hand, whilst improving productivity and generating growth through our rich, scalable services.
Say goodbye to a physical infrastructure, and unnecessary expenses, including installation costs. With all your systems securely hosted in the Cloud, you’re left with more money in the pot.
Save office space for more work areas or meeting points, thanks to no in-house hardware being required.
Stay Flexible & Competitive
Keep moving with the times and ahead of the competition, by enabling your phone system to meet the demands of your growing business.
Our solutions easily adapt to your needs, and offer more scope for customisation around each user’s personal requirements. Features include call control and call recording.
No geographical restrictions
Take advantage of our game-changing feature that enables you to infer availability of your workforce. Be able to suggest that staff are active even when out of the office. This offers true flexibility for employees to work from anywhere while using the office line, resulting in more flexible working hours.
Seamlessly integrate mobile and landline calls with CRM platforms, enabling you to capture every customer interaction. Build better relationships in minutes by having the ability to personalise caller experience, reduce response times, and synchronise calls with your clients’ calendar. Send missed call alerts to emails while you’re on the go, priorities VIP callers, or make updates, online, anywhere in the world, from the click of a button.
More features and benefits...
Dedicated Customer Service
Communicate Better is always by your side. With reliable, round-the-clock support, our UK-based care team can be at your service 24/7, giving you true peace of mind.
Connect & Collaborate
Keep in touch with colleagues and potential clients through voice and video. With next to no effort, you can increase collaboration with a rich suite of easy-to-deploy tools.
Plan ahead for a rapid recovery in the event of a crisis, and rest assured that all your data remains safe and sound in our secure network.
Size does not matter
Communicate Better delivers simple, cost-effective bespoke solutions, catered for businesses of all sizes and sectors.
Our products and services
Hosted and Cloud VOIP
VoIP Cloud-based Hosted Office Telephone System for small to medium-sized businesses.
Horizon, LG, Mitel, Panasonic (call recording + call management). LG iPECS UCP (Models: 100, 600, 2400). LG eMG80. Mitel MiVoice (250, 400). Panasonic KX TDE (100, 200, 600) IP PBX. Akixi (call management only).
Horizon: easy-to-use web interface, with Gamma’s network. Fixed and mobile telephony capabilities via an easy-to-use web portal. Offers business focused features - focus on control and administration through the web. You can manage and configure the system, as per your company’s needs. Choice of Cisco and Polycom handsets. Based on Broadsoft controller platform. Call recording, auto attendant, CLI caller line identity flexibility, home worker, one-number-anywhere, hot desking, remote office, voicemail to email, call notified by email, call barring, mobile softphone, desktop client with presence and instant messaging, click-to-dial, CRM integration, call queuing, abandoned call recovery, receptionist console. Polycom VVX, Cisco SPA, Yealink (DECT over WIFI).
Call Management & Call Recording
Manage and monitor calls from the comfort of your desk.
Optimise staff performance: voice recording provides a valuable tool that can be used to support crucial decisions on recruitment and training. It enables you to continuously manage, monitor and improve the service provided by staff.
Resolve disputes efficiently: you can find and replay calls quickly and easily, offering you fast access to the information needed to back up front-line staff. This provides agents with greater confidence and support and can help resolve disputes over the accuracy of verbal advice and mediate when customers or staff make a complaint.
Improve compliance: helps you meet legislative requirements such as Financial Services Authority (FSA) regulations, and protect against liability posed by lost, misinterpreted voice communications or fraudulent claims.
Improve information sharing: immediate interdepartmental sharing of records, real-time monitoring and surveillance from any PC on the network including securely from a remote location. Global voice recording: enables you to record and store all inbound and outbound calls.
Smart logging: enables you to selectively record calls using specific criteria, such as every nth call. Smart logging also records the port number, date, time and call duration.
Recording on demand: enables you to choose to record a specific conversation at any time during the course of a call.
Quality monitoring: enables you to schedule and sample calls taken by your agents to evaluate their performance, skills, and knowledge when interacting with customers.
Call Centre Reporting & Wallboards
Display real-time call statistics in large tiles, where each statistic can offer a specifically configured alarm.
Wallboard shows business related activities that help to motivate your team (can be customised to suit your company’s specific needs).
DECT WiFi Solutions
Yealink – Business HD IP DECT Phone - W52P
Exceptional HD sound, full freedom of movement, lifelike voice communications, multi-tasking convenience, intercom transfer, call forwarding, three-way conferencing, high-quality colour display with intuitive user interface, 100 hours average standby time, Up to 4 simultaneous external calls, energy-saving eco system, full duplex speaker phone, multi-advisory tones, paging, intercom, auto answer, call waiting, anonymous call rejection, local phonebook, music on hold, BroadSoft feature key, synchronisation, handset upgrade over the air, 300m outdoor range.
CAT -5/6 Cabling and Infrastructure
Data and voice cabling, office relocations and expansions. Move, add to, or change the existing infrastructure. Cabling project design service. Cabling audits. Fibre optic data cabling.
On-hold messages, out-of-hours messages, call menu options, welcome messages.
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