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Customer Service & Support Executive

Location

Head Office: Birchwood, Warrington

Reports To

Support Director

Job Summary

Want to dive into the world of technology? We have the perfect customer service role to appeal to the tech fanatic in you!

Communicate Better is recruiting for enthusiastic candidates for the role of a Customer Service and Support Executive.

The role will place you in a crucial part of the company, empowering you to make a real difference in our support team.

Communicate Better is at the top of its game. Striving to be the UK’s leading technology company, we deliver integrated business solutions, including, IT, Mobile, Telephony and Telematics services, which exceed customer expectations.

 

Training to be provided 

If you are successful in securing this role, we will offer high level, industry-led training at no extra cost to you.

This can prove beneficial whilst in your employment and open doors to career progression opportunities in the future.

 

Location & Travel

Easy access to local public transport

Birchwood Train Station (Only a 20-minute bus journey away)

Free car parking

 

Benefits

Monday – Friday (37.5 Hours per week)
9.00AM – 5.30PM
45-minute lunch break
22 days holidays plus bank holidays

Key Responsibilities

  • Log, assess and complete customer enquiries across our 4 product sets (IT, Mobile, Telephony and Telematics)
  • Build a friendly, professional, long-lasting relationship with our customers

Skills

  • Knowledge of technology would be beneficial but not essential
  • Understanding of troubleshooting process would be ideal
  • Good communication skills both written and verbal
  • Comfortable with talking over the phone
  • Good problem-solving skills
  • Ability to work within a team
  • Able to use own initiative

Salary

£16,000 per annum

Apply for this Position

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Or simply drop us an email...

Email your CV and cover letter to recruitment@communicatebetter.co.uk


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