TK Components

Background

TKC is a leading supplier to the UK and Ireland’s kitchen and bedroom industry, offering a range of doors, accessories and components to trade customers.

They had previously routed deliveries manually and were heavily reliant on drivers’ knowledge and their ability to avoid traffic. Driving time paperwork was also taking up hours of administration time.

TKC were looking for an easy to use, cloud-based fleet solution which combined economical and efficient routing with vehicle tracking.

 

Task

To empower TK Components to manage a smart, reliable technology solution that proves simple and cost-effective, and ultimately, increases productivity.

This comes in the form of an integrated solution which combines the existing TomTom Telematics WEBFLEET fleet management system with new delivery management and routing optimisation software from Maxoptra.

 

Strategy

Communicate Better introduced a game-changing telematics solution to boost productivity for TKC.

Using TomTom’s WEBFLEET.connect open API functionality, a driver app has been installed onto the TomTom PRO 8275 driver terminals, offering TKC a multifunctional fleet solution on the same interface for the transport and customer service departments.

The TomTom driver terminals are also being used by drivers to capture both photos and ‘sign on glass’ customer signatures to provide electronic proof of delivery via the Maxoptra Driver App.

TKC utilise the OptiDrive 360 functionality within WEBFLEET to give drivers and managers real-time feedback and advice on key performance indicators such as harsh braking, speeding and idling, helping them to improve both driving safety and fuel efficiency.  Simple colour coding quickly highlights employees who may need more input to improve their driving.

Drivers will also soon be able to use their driver terminals to perform digital safety checks, walking round their vehicle and checking tick boxes on screen to confirm the safety of key functions such as tyres, the exhaust, brake lights, fluids or a taillift before they set off each morning.

In addition to improved route planning and delivery scheduling, the Maxoptra tool is also helping TKC boost customer service with advanced track and trace features. Maxoptra automatically generates and communicates Estimated Time of Arrival (ETA) notifications, either by email or text message. Updated, in real-time, as the day’s schedule unfolds, these help reduce the number of failed deliveries and improve customer service levels.

 

Results

Since the implementation of Communicate Better’s solutions, TK Components have noted a significant 31% in cost savings.

“Communicate Better's combined routing and telematics solution has helped us to cut 33% off our annual fuel bill, as well as reduce environmental emissions.” said Andy Manktelow, Transport Manager at TKC.

"Being able to allocate drivers to the nearest job, react to order changes and customer requests as they happen and avoid traffic has also pushed up our productivity - our drivers are handling around 27% more jobs each day.”

TKC can now automatically download driving time data remotely using WEBFLEET Tachograph Manager, saving on paperwork, time and effort.

Management can also see figures for remaining driving time in real time – and be notified when drivers are due to take breaks, when shifts are due to end or, significantly, when infringements have been committed.

All of this offers greater visibility than ever before and a smart, efficient operation for TKC.

 

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Communicate Better's combined routing and telematics solution has helped us to cut 33% off our annual fuel bill, as well as reduce environmental emissions.

Andy Manktelow
Transport Manager, TKC


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