Black Box Security

With over 35 years of experience in the security market, Black Box Security has built a reputation for providing bespoke security solutions to commercial and residential customers across the UK. With NSI Gold Approval for the installation of security & fire detection systems, Black Box provide a complete package of electronic systems and solutions to combat almost any risk, supported by a team of field engineers and an established infrastructure.

Task

Having historically used Windows Mobile devices for their field based engineering teams. Black Box wanted to upgrade to Android based devices to improve business efficiencies and Communicate Better suggested that the 4G network would be ideal for the requirements of their business, offering faster download speeds and enabling more effective communication between field and office based staff.

Strategy

Communicate Better worked with Black Box to implement both a change to the Android operating system and also an upgrade to the new 4G network services. The Samsung Galaxy Note 2 was chosen as the optimum hand held device for the company based on Black Box’s specific requirements. The device also has the added advantage of an enhanced service package, where a 24 hour courier exchange can be facilitated anywhere on the UK mainland for 24 months, ensuring the field based team is kept up and running at all times.

Results

The benefits of the faster EE network will enable operating speeds up to 8 times quicker than their existing devices, allowing Black Box field engineers to download manuals, job data, schematics and plans for the projects they are working on. This will significantly reduce travelling time and downtime for the client, as engineers will now be able to access large documents and the information they require remotely, rather than having to make journeys into the office.

We have worked with Communicate better for over 8 years and have always been happy with the service provided and their ability to keep us at the forefront of technology. We expect the new system will enable us to significantly improve our business processes and communication channels, resulting in tangible service improvements for our customers.

David Barnes
Black Box Security Director


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