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iCall Suite: All You Need to Know
Jan 19, 2018
Introducing the icall suite - a fully integrated hosted or on-premise call management solution.
Simplifying call management is just the beginning... Make informed decisions on system, department and user call activity to deliver a more effective service to your customers.
But don't just take our word for it, see it in action below...
icall is designed to integrate into the iPECS platform and use the data and system functionality to deliver you greater insight and control of your communications platform. Five modules cover call reporting, recording, desktop call control, contact centre management and outbound dialling.
Log and analyse your communications
• Customised and scheduled call reports and analysis
• Real time dashboard and wallboard displays
Record your calls for training, compliance and assurance
• Simple retrieval, playback and call evaluation
• Easily record ISDN2, ISDN 30, Analogue or SIP trunks
Outbound dialler - more talking, less time dialling
• Progressive and predictive dialling
• Increase agent productivity and job satisfaction
Contact centre management module
• Real time contact centre reporting and demand modelling
• Manage SLA’s and monitor agent performance
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Apr 15, 2020
Here are some free fitness apps to help you get your dream summer body.Read more
The Super Difficult 'Wash Your Hands' Quiz
Mar 24, 2020
How to wash your hands properly during the COVID-19 pandemic.Read more
7 Ways to Convince Someone Who still won’t Stay Home
Mar 24, 2020
Tired of telling your loved ones to stay safe? Here are some simple ways to get through to them.Read more
Better solutions mean a Better business
Keen to explore what we can do for your business? Get in touch. Already an existing customer, and require extra support? Contact our dedicated care team today.