Vital Energi

Background

Vital Energi - known to be one of the UK’s leading efficient energy providers - operate a fleet of more than 150 vehicles and turned to Communicate Better to help simplify fleet management.

Task

To empower Vital Energi to manage rich, new scheduling and route planning technology through a simple and cost-effective solution, that in turn, increases customer satisfaction levels.

Strategy

Communicate Better delivered a fully customisable system, enabling Vital Energi to improve driver experience whilst out on the road. We offered better visibility and flexibility for the fleet through the implementation of a 'track and trace' screen that provides reliable, real-time information. The workforce are now able to allocate and dispatch specific jobs or routes to drivers depending on their operational needs. This also means that Vital Energi can now clearly monitor the performance of vehicles and groups of vehicles in certain locations, allowing them to step back and observe the bigger picture.

Results

Since the implementation of our solutions, Vital Energi have reported significantly less wasted time out on the road; the workforce can now move from job to job without having to make unnecessary trips back to the office. Not only has this resulted in over 28% in fuel savings, but Vital Energi have also noted improved customer satisfaction levels and a 17% rise in team productivity levels.

 

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Communicate Better have completely transformed our fleet. The friendly and professional support team have shown real passion for what they do, and been by our side the whole way.

Paul Carberry, Group Fleet Manager
Vital Energi


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