Crow Wood Leisure

Background

Crow Wood Leisure - known as the hub of health and fitness in Burnley - offers stunning sport and relaxation facilities, including saunas, steam rooms, spa pools, tennis courts and a fitness suite. With over 16 years of service under their belt, Crow Wood need to be at the top of their game when it comes to managing the technology that runs the centre... enter Communicate Better.

Task

To empower Crow Wood Leisure to manage a smart, reliable, and fully converged technology solution that proves simple and cost-effective, and ultimately, increases productivity.

Strategy

Communicate Better delivered a powerful, hybrid solution of both on-premise and cloud technology – offering Crow Wood more flexibility and higher availability for their workforce. We installed Microsoft Office 365, enabling staff to easily create and share critical files whilst on the move. All critical data is securely hosted and protected within the Cloud, whilst Communicate Better ensure all systems stay fully up-to-date, giving Crow Wood Leisure true peace of mind.

Results

Since the implementation of Communicate Better’s solutions, Crow Wood Leisure have noted a 34% increase in team cohesion and productivity levels, significantly reducing time (27% time savings) and costs (29% cost savings) at the centre. Inevitably, this has led to greater customer satisfaction (44% increase) and increased profits.

 

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We're absolutely delighted with the fast, efficient and cost-effective service provided by Communicate Better. The friendly support team have shown real passion for what they do, and helped answer any questions we've raised. We look forward to more years in partnership.

Oliver Brown
Director, Crow Wood Leisure


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